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Family Business United (‘FBU’) is a trading name of The Commercial Kitchen Limited, a company registered in England which is the sole owner of all the information contained and collected on this website. 


As an organisation, we will not sell, share or rent this information to anyone other than in accordance with our terms and conditions. We collect information from users on various pages/forms throughout the website and our terms and conditions set out how the information collected may be used.


It is the responsibility of the user to ensure that they understand our terms and conditions before using the website or completing and submitting any forms/content via the website.


How Your Data Is Collected

We will collect and safely store information from you if you complete any of the forms on our website or if you contact us directly.  We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.


What We Use Your Personal Data For

We use your data for the following purposes:


  • To ensure you get the service requested

  • To register you for our events and bulletins

  • To contact you directly in response to an enquiry placed with us

  • To analyse the use of the website to improve the overall user experience

  • To share with you details of events and other products (research reports and publications) that we thik will be of interest to you.


Relevant Content and Bulletins

Users of the website are able to subscribe to our ebulletins that are sent our on a regular basis.  We only collect the necessary details to provide the service requested by the user so may ask for contact details and delivery information to complete the request.  Opt-out options are available to ensure that users only receive the items/information/content requested.  From time to time, we may ask for more specific data such as geographical location or specific matters of interest to help us tailor the deliver of our bulletins where we are seeking to provide relevant content to the user.


External Links

Much of the material contained on the website is supplied by third parties and inclusion of such materials is in no way to be considered the provision of advice and users should always seek professional advice prior to making decisions as individual circumstances vary and the inclusion of links to external sites is no endorsement of this content.  We are not responsible or liable for the privacy practices or content of external sites.


Registration & Consent

Some of our events require registration where users are required to provide personal contact information (items such as name, address and email address).  We only collect the necessary data in order to fulfil the request of the user and by submitting the data the user is providing their consent.


Sharing of Data

We do use the personal data collected from our users for publication such as inclusion in our directories, research reports or brochures and to send direct marketing materials by email or post.  We do not supply lists of data or information collected to any third parties.  The only data that is provided to third parties is by way of aggregated data on website demographics and analytics to assist with advertising and sponsorship opportunities.  Data does not enable any individual to be identified.


Data is also shared when using third party providers to complete processing transactions and to bill users of the website for various products and services.


Cookies and IP Addresses

We may use cookies on our site which is a piece of data stored on the user’s PC which contain details and information about the user.  This is purely for the benefit of our users to improve their interaction with the website. We also use tools linked to individual IP addresses to track the overall use of the website, compile analytics and track movements within the website to allow us to improve our service, efficiency and user experience over time.  IP addresses are not linked to individual users of the website and users can determine their own cookie preference settings through their own browsers but should note that this could affect some of the operational efficiency of the site.


Online Surveys And Campaigns

Throughout the year we ask users to take part in surveys and other campaigns which generates information requests from our users.  Users determine personally whether or not to take part and therefore determine whether or not they are willing to share information with us.  Information requested is used purely for the purposes identified and contact details enable us to follow up as appropriate (to send users completed research reports etc if they were requested).  Individual data collected for the purposes of surveys and campaigns is never disclosed to third parties and the only data used/shared with third parties is the aggregated data to enable the reports to be drafted and published.


Payments Online

All payments taken via the website are undertaken using secure platforms and SSL encryption and we never store any financial data for our users.  Secure payment platforms will require personal details but although the forms are embedded within the website they are owned and operated by third parties so that no financial data is stored by us.



We take every precaution to protect the information provided to us by our users.


Data Controller

Our appointed Data Controller is the editor of the website and if at any time you wish to make contact, to amend any subscriptions or to discuss our terms and conditions please contact them by email if the first instance on


If at any time you believe that we have not adhered to the prevailing principles of the Data Protection Act 1998 then please do notify is and we will ensure that a full review is undertaken and all reasonable steps are taken to determine and correct any issue as soon as practically possible.

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