Sterling Home Employee Reflects On 50-Year Career At “Special” Store

For half a century, Ruby Gondek has been ‘part of the furniture’ at Sterling Home, dedicating her career to the furnishing and homeware store in Tillicoultry.

Ruby’s journey began in what was then known as Knowles the Furnishers, the original business that would evolve into Sterling Furniture and, more recently, Sterling Home.

When Ruby first began her furniture career in 1976, a brand-new sofa would set you back between £80 and £150.

Having just moved to the area at the time, Ruby first encountered the store as a customer, purchasing carpets and arranging custom-made curtains through the Knowles carpet shop.

Ruby recalls:

“When I saw a position advertised for weekend work in the cash office, it suited me perfectly as I’d been working in a bank. The motivation was initially financial, but what truly stood out, and has kept me here ever since, was the real family feeling within the business. That sense of belonging and how approachable the family and management are makes all the difference.”

Starting in an office-based role, Ruby quickly became a familiar and valued presence across the store, stepping in to support the sales team during busy periods. Over the decades, her career has evolved alongside the business itself.

Ruby now works on the shop floor as a sales associate, helping customers find the right furniture for their homes and sharing her product knowledge.

“Part of why I love my job so much and have stayed in it so long is the social aspect. I enjoy interacting with people and building relationships with customers and colleagues,” said Ruby.

Today, Sterling Home’s flagship Tillicoultry store continues to attract visitors from across Scotland and beyond, offering a unique retail experience.

The branch recently underwent its biggest refurbishment in 50 years following a multi-million-pound transformation.

Ruby has witnessed first-hand the remarkable transformation of the store. What began as a single showroom with suites displayed on racks and only two small offices has grown into a multi-level retail destination offering furniture and decor from around the world.

Euan Graham, Buying and Marketing Director and 5th generation family-owner at Sterling Home, said:

“I’ve known Ruby my whole life. Her personality is infectious, and she cares about our customers more than anything. You see it every day, and it’s why she’s so well liked across the team."

"I grew up running about the Tillicoultry store with Ruby never too far away, and she even sang at my parents’ wedding, so she’s always been part of our story."

"Her dedication over nearly 50 years is incredible. She represents everything we stand for as a family business, caring, hard working, and always putting people first.”

Reflecting on her long career, Ruby is also keen to encourage the next generation to consider opportunities in retail and hospitality.

“These industries offer fantastic opportunities for progression,” she says. “People can sometimes be put off by weekend work or late hours, but things are changing. There’s more flexibility now, and the rewards both professionally and personally can be great.”

Even after nearly five decades, Ruby’s enthusiasm for her work remains as strong as ever.

“I still find so much to love about Sterling Home - especially my colleagues. No matter what role they have, we all work together as a team. That’s what makes this place so special.”

Outside of work, Ruby has a vibrant social life and enjoys spending time with her family, including her granddaughter and twin great-grandsons who live in Calgary, Canada.

Ruby will celebrate 50-years of dedication to the brand in November this year, with plans for a celebration already underway. And as for retirement plans? There are none on the cards just yet.

Spring Savings is now on at Sterling Home, with up to 50% off in-store and online. To find your local Sterling Home store or shop its products, visit here.