In an environment many businesses are describing as ‘challenging’ Leicestershire-based Quality Life UK has enjoyed a catalogue of successes.
Amelia Benskin, Director and Registered Manager at Quality Life UK, commented saying:
“We are care at home specialists offering live-in care, night care and block hours day care. The last six months have been incredibly busy for us and has seen us open a second office, this time in Kegworth."
"We were incredibly moved to receive such a warm welcome from the village and have welcomed several new clients from the village too. We also held our first community event – the Quality Life Bake Off in nearby Normanton on Soar."
"On the back of this successful community event we have been working with the Local Authority and Social Prescribers to launch a touring Dementia Café which will visit four local villages – one each week of the month - providing opportunities for socialising, engagement and support for those affected by Dementia as well as their families and carers. In addition we have increased our team to 85 members of staff which includes seven Care Managers."
"All this whilst continuing to receive excellent feedback and reviews from our clients and their families. We’ve also started to look at cutting-edge fall prevention technology as well as GPS enabled wearables. We’ll be trialling these products with the aim of being the first homecare provider offering tech-assisted care in our area in 2024."
“Our continued growth coupled with outstanding, high quality, person-centred service and support has also been recognised via several awards including our Founder and Registered Manager, Amelia, becoming a finalist in the Women’s Awards and Quality Life UK being shortlisted in the national, prestigious Family Business Awards as well as nominated in the Midlands Family Business Awards. We were also absolutely delighted to have recently won the Homecare Award ‘Infection Control Expertise’ which particularly mentioned our latest Care Quality Commission inspection rating of ‘Good’. In that same report we were recognised as ‘Outstanding’ in the category of ‘Responsiveness – something that’s extremely rare for a company of our size.”
Asked what he puts the company’s success down to Anthony replied, “We’re a family business with a strong set of family values and a clear guiding principle; we’re ‘A family to support your family’. Our clients very much understand and appreciate our values and our guiding principle which they see as our USP and which clearly differentiates us from others working in this space”.
Quality Life UK is an award-winning local, friendly, family-run home care agency specialising in offering high quality, bespoke, person-centred, 1:1 care supporting families in Loughborough and the surrounding villages.
We provide live-in care, night care and block hours day care. We’re a professional, regulated (we achieved ‘Good’ at our latest CQC inspection) and fully insured provider of home care services. In a nutshell we make it possible for clients to continue living in their own home, in the area they know and with people they love most rather than move into a care home. We do this by supplying warm, compassionate, professionally trained carers who are supported by our strong Management Team. We are steadfastly committed to doing all we can to help our clients achieve the very best quality of life, whatever their circumstances. We’re also a family business who have put traditional family values at the heart of our company.