Hendy Group Makes Key Head Of Service Appointment

Kevin Souster has been appointed as head of service at Hendy Group and joins the senior leadership team at the automotive group.

Kevin joins Hendy after working at the Renault Group for the last 16 years having held various roles in both sales and aftersales, most recently as its head of network, aftersales. His whole career has been in motoring having started as an apprentice technician, spending time working as a technical training consultant for both the Volkswagen Group and Volvo prior to joining Renault.

In his new role, Kevin will be working closely with Pete Walker, director service and body shop on implementing the group’s service strategy.

“Kevin has an incredible breadth of experience working in aftersales and having known Kevin for a number of years in his time at Renault we knew that he was the right person to join us in this role,” said Pete. “Kevin will be working across the group, with the divisional performance manager and the senior leadership team as Hendy continues to expand.”

As head of service Kevin will be focusing on the commercial results of the division together with the customer experience. “These are totally interlinked, and I’ll be working with the teams for the long-term benefit of both our customers and the business,” said Kevin.

He said the group’s progressive thinking and ambitions for continued growth were a key attraction in making the move.

“I’ve known the team at Hendy for some time and this was such a good opportunity for me to take on a new challenge and work with some incredible people,” added Kevin.