ScotlandShop was founded back in 2002 by Anna White and despite being a relatively young family business is a business that is steeped in the history of Scotland and the tartans for which the nation is known globally. Over the past 20 years so much has happened. Paul Andrews caught up with founder Anna White in their new head office in Duns in the Scottish Borders to find out more. This is a story of entrepreneurship, dedication to a business and a desire to succeed but underpinned by a desire to remain loyal to the community in which the business was founded and remains today. Anna married a farmer and the two businesses run side by side, with both Anna and her husband driving change and innovation, aspiring to be the best they can be whilst dealing with all the challenges of running businesses in the 21st century. As Anna explains, “I was born into a farming family and was a dairy farmers daughter and knew early on that farming was not the career for me personally. I am a creative individual and always have been and wanted to use that creativity positively in my life, so I took a job in sales and marketing in a business that was all about textiles. It was a real insight into the sector with staff, manufacturing processes, textiles and relationships with both agents and distributors. This was very much a sales role and something that I enjoyed but it was also at a time when the internet had not been created.” It was the internet that provided Anna with the opportunity to build her own business as she realised that there was no limit to the market potential and the business was founded in 2002 with a registered domain name and the plan to sell online in the UK and overseas, initially selling Scottish crafts, gifts, food & textiles. As Anna continues, “The business was founded on not only a love of fashion, fabric and Scottish culture but also a desire to contribute to the development of the local rural economy here in the Scottish Borders. Since we started all those years ago, we have become a truly international organisation delivering all over the world on a daily basis and offering our products and service in 6 languages.” The vision for the business was focused. “Our collection is inspired and influenced by the multitude of colour to be found in our Scottish tartans, steeped in history yet still a fundamental part of the fashion industry. Combining the talents of the many fabulous designers and manufacturers we work with across Scotland, we are spoilt for choice with all these beautiful fabrics woven on our doorstep,” adds Anna. “So much has happened since we began our journey and the connection with the land, our community and farming remains. I married a farmer and although he continues to run the farm, for which he has just been named Arable Farmer of the Year in 2023, he is a key part of the business. In fact, our first physical presence was a shed on the farm from which the business was built.” Anna worked tirelessly to build the business, juggling roles as a wife to a farmer, business founder and mother. “Everyone knows that building a business is not easy and we certainly put the hours in at the start, as we do today, but the family saw how hard we worked, and to be honest I am not sure that my daughter wants to have to work like I did!” continues Anna. The business grew although maybe not a quickly as Anna would have liked. “I thought things would happen much more quickly than they did,” adds Anna. “I needed to be patient and for an entrepreneur with a creative spirit it is not easy. Hindsight is a wonderful thing but looking back patience was a good thing as it enabled us to stick to the original plan, our core values and to build the business we wanted, a business that creates jobs locally, makes more of locally manufactured products and boosts opportunities for the next generation in an area which historically has not provided many opportunities to them.” Anna put her building skills to the test as they moved into a newly renovated old granary in 2004 and this is where it all started to feel more real. “We had our own building and the team felt more together and this was when the business really started to grow and it was in 2006 that Ali, our longest serving ScotlandShop employee first started working for us." "In 2016, after 10 years of tartan service we awarded Ali a trophy and her crown for the day,” explains Anna. The plan was always to build a global presence and to incorporate the opportunity afforded by the internet and in 2008 they re-launched their French & German sites to bring them in line with the UK site before re-launching all 5 of their websites in 2010 based on extensive research with existing customers and the experience that the team had gathered to date. “We used a new agency, new photographer and incorporated lots of new ideas and inspiration,” adds Anna, “as we still do today as the sites need to continue to evolve and offer the experience that the customer wants.” Anna has built a business on strong family values, a sense of purpose and a business that is entrenched in the local community. As she continues, “Many of our suppliers are family businesses with the same underlying values as ours and share our desire to do business the right way and to make a positive impact, to offer opportunities and to make a difference. Of course we want to make a profit but we are not in business just for the money. Family businesses like ours really care and that underpins some of the decisions that we make too,” she adds. Anna and the team have just moved into their new head office on an industrial estate in Duns in the Borders, a place that means a lot to Anna and the family. “This is where the business was founded and we are delighted to maintain the local connection. It is probably not the ideal location for a business that now has a number of retail outlets across Scotland, a flagship store in Edinburgh and making an impact on the global stage but we are loyal to the community that has supported us over the years, our staff have helped us get to where we are today and local employment is important to keep people in the community, to support local schools and other businesses too.” As a business the services continue to evolve, assisting customers in finding the right tartan and helping design and create the final product. For Anna the business is what she wanted. “I love what I do and I am lucky to have created something special, something that is doing what I set out to do. But it isn’t always easy and it can be lonely at the top, making decisions and having to consider all the implications too. The pandemic was not an easy time but We have a fantastic team which all pulled together and we got through it together.” There is a string allegiance to rugby in the Borders, the home of legendary Scottish rugby player Doddie Weir and home of Melrose, the birthplace of Rugby Sevens. As Anna adds, “Scots are proud people and love to wear their tartan. We had been making suits for our favourite Scottish Rugby player Doddie Weir for many years and then we designed Doddie’s tartan, which was our first in house Tartan Design too.” Time moved on and in March 2022 they celebrated the Grand Opening of their first International store in New York. “In celebration of our new home, we launched the Albany tartan featuring colours found within the County Seal & City flag to highlight the Scottish heritage found throughout Albany County,” continues Anna. This is a business with a strong creative edge, directly linking back to the core strengths of the founder. “I love to get involved with all aspects of the business and it helps me appreciate what the business needs as it continues to evolve and grow. I pack with the team when its needed to meet demand and sort any issues immediately to make things better." "For me this is one of the strengths of running your own business as you can make instant decisions that have a direct and immediate impact too. Getting involved is also a great way to find inspiration that comes from staff, customers and the broader community around us." “We are also lucky because very day is different and we never quite know what turn the business will take next. It’s exciting as we work with some brilliant suppliers who make incredible fabrics and also have some incredible customers who call us up and ask us to do all manor of things, showcasing the beautiful fabrics from Scotland in so many different ways.” Anna is an inspirational leader and provides great opportunities to all the people in her team, many of them long-standing employees who have evolved with the business into different roles over the years. “People is what I love about business the most,” continues Anna. “It is great to see members of the team flourish, to grow into new opportunities, to learn and evolve and we have a lovely culture that is the basis of our recruitment policy too." In fact, when we are looking to recruit, our staff do the first step in the process for us, helping us find the people with the right skills but that will fit into our culture, people that want to learn and grow and have a passion for Scotland and the fabulous fabrics that we have to work with too.” Like many family business owners Anna cares and takes the responsibility of running the business seriously. “We have a responsibility to the business but also to the team, their families and the community too. In the area where we are located we have a big impact and we take that seriously. The business is based on family values and community is important so I do spend a lot of time looking after the staff and planning for the future, theirs and mine,” she continues. Anna and her husband Neil have come a long way, independently and collectively since ScotlandShop was first conceived. Both run fantastic businesses that are recognised as exemplars in their own sector. Anna has created an incredible retail operation that shines a real spotlight on Scotland, is a fantastic export ambassador as well as being a great example of someone with a passion that has realised her dream. Anna, and the business, are a beacon of positivity and entrepreneurship, not just for family business and Scotland but as a business one that celebrates Scottish heritage and all that it represents as they have done for over 20 years. We look forward to the next stages in the journey. Find out more by visiting their website here

We now live in a world where the environment is front and centre, discussions are taking place in board rooms around the world about carbon emissions, reducing our collective carbon footprint and making sure we are doing business in as many ways as possible to reduce the environmental impact of our actions too. In this world where environmental concerns are at the forefront, the circular economy has emerged as a beacon of hope, reshaping the way we produce, consume, and discard. Unlike the traditional linear economy, which follows a "take, make, dispose" model, the circular economy seeks to create a closed-loop system where resources are reused, recycled, and regenerated which is about doing business in the best and least impactful way possible, doing business the right way, something that strikes a chord with families in business the world over. At its core, the circular economy is about removing waste and pollution from the equation by keeping products and materials in use for as long as possible. This revolutionary approach not only addresses environmental challenges but also presents economic opportunities for businesses and communities, and ultimately means that less resources are being removed from the overall supply chain and ending up in landfill. One of the fundamental principles of the circular economy is product longevity. Instead of encouraging planned obsolescence, companies are now focusing on creating durable products that withstand the test of time. This shift not only reduces the frequency of replacements but also minimises the overall environmental impact associated with manufacturing and disposal. It is a significant step change in mindset and strategy for some organisations but with change comes opportunity and innovation and family firms are making real progress in pioneers of these fundamental principles. The reuse and refurbishment of products have become key players in the circular economy game. Companies are increasingly exploring ways to extend the life of their products through repair and refurbishment programmes. This not only reduces waste but also opens up new markets for affordable, high-quality refurbished goods, and in some instances can result in new products actually being brought to market and new revenue streams being generated too. Recycling, a familiar concept, takes centre stage in the circular economy by transforming waste into valuable resources. Innovations in recycling technologies are allowing us to extract more from our waste streams, turning them into raw materials for new products. This not only conserves resources but also reduces the demand for virgin materials, ultimately easing the strain on our planet. Collaboration is also a cornerstone of the circular economy. Businesses, governments, and communities are joining forces to create a sustainable ecosystem where the lifecycle of products is carefully managed. Circular supply chains are emerging, fostering transparency and accountability throughout the production and consumption cycle. Collaboration with shared purpose is again something that resonates with the family business sector where long term partnerships are formed and are seen in some cases to endure for generations. The circular economy is not just a theoretical concept; it's a tangible shift happening across industries. From fashion to electronics, manufacturing and hospitality companies are rethinking their business models to align with circular principles. Consumers, too, are becoming more conscious of their choices, opting for products with a clear commitment to sustainability. Today, as we look to a future with a degree of uncertainty one thing is clear. Standing still and doing nothing is not an option and it is good to see family businesses taking a stance. The circular economy offers a path forward—a path that leads us away from the destructive practices of the past and towards a more regenerative, sustainable future. It challenges us to reconsider how we define progress and prosperity, urging us to embrace a circular mindset that values longevity, resourcefulness, and collaboration. The circular economy is not just a buzzword; it's a transformative force that has the potential to reshape our world for the better, and with family business values, purpose and core principles around stewardship for future generations, there is certainly alignment with a desire to do business, reduce waste and conserve vital resources for generations to come too.

In recent years, there has been a significant societal shift in the traditional family structure, giving rise to the increasing prevalence of blended families. Blended families, also known as stepfamilies, are formed when partners with children from previous relationships come together to create a new household. This evolving family dynamic reflects the changing landscape of modern relationships, challenging conventional notions of what constitutes a "typical" family. One driving force behind the rise of blended families is the increasing rate of divorce and remarriage. As individuals seek happiness and fulfillment in their personal lives, they may find themselves entering into new relationships after the dissolution of a previous marriage. This reality has led to a mosaic of family compositions, where step-parents and step-siblings become integral parts of the familial tapestry. While blending families brings new opportunities for companionship and love, it also presents unique challenges. Navigating the complexities of co-parenting, dealing with ex-partners, and fostering relationships between step-siblings require open communication, empathy, and a willingness to adapt. Professionals, such as family therapists and counsellors often play a crucial role in helping blended families build strong foundations and overcome obstacles on their journey to unity. Education and media have started to reflect this changing family paradigm, with an increased focus on portraying diverse family structures in a positive light. This cultural shift is fostering greater acceptance and understanding of blended families, reducing stigma and creating a more inclusive narrative surrounding modern relationships. In addition to the emotional aspects, blended families often face practical considerations, such as financial planning, legal matters, and establishing new traditions. Many find that flexibility, compromise, and a shared commitment to building a harmonious home environment are essential for the success of blended families. As society continues to evolve, the rise of blended families challenges us to broaden our perspectives on what it means to be a family. Embracing diversity in family structures contributes to a more compassionate and understanding society, recognising that love and connection can thrive in various forms, transcending traditional boundaries. The prevalence of blended families has also introduced unique challenges for family businesses, complicating the intricate dynamics of both familial and professional relationships. In family-owned enterprises, succession planning and decision-making processes become more intricate when navigating the interests of step-siblings and step-parents. Establishing a balance between familial harmony and business success requires transparent communication, clear expectations, and a strategic approach to conflict resolution. Blended families can introduce several specific challenges for family businesses, including: Succession Planning Complexity : Determining the next generation of leaders becomes more intricate with the inclusion of step-siblings, potentially leading to conflicts over leadership roles and inheritances. Communication Struggles : Blended families may face difficulties in maintaining clear and open lines of communication, which is crucial for making joint business decisions and addressing conflicts proactively. Role Ambiguity : The presence of step-parents and step-siblings can create uncertainty about everyone's roles within the business, potentially leading to power struggles and disagreements over responsibilities. Conflict of Interests : The competing interests of different branches of the family, particularly those stemming from previous marriages, can lead to disagreements about the strategic direction of the business and financial decision-making. Estate Planning Challenges : The distribution of assets and shares within the family business can become a source of contention, requiring careful estate planning to ensure fairness and minimise potential disputes. Emotional Dynamics : Emotional issues within the blended family, such as unresolved tensions or loyalty conflicts, can spill over into the business environment, impacting collaboration and hindering effective decision-making. Financial Considerations : Blended families may have more complex financial structures, including multiple sources of income, debts, and financial obligations, which can complicate the financial management of the family business. Professional Development of Step-Siblings : Addressing the educational and professional development of step-siblings may require additional considerations and discussions to ensure fairness and equal opportunities within the family business. Business leaders in blended families must navigate the delicate balance of maintaining family unity while ensuring the sustainability and growth of their enterprises. Furthermore, as the landscape of family structures continues to evolve, family businesses are adapting their practices to foster collaboration, inclusivity, and long-term success amid the intricate tapestry of blended families. Navigating these challenges necessitates a proactive and strategic approach to both family and business matters. Seeking professional advice, implementing clear governance structures, and fostering a culture of open communication are essential steps for family businesses in blended family settings to thrive and sustain generational success.

Michael Atkinson discovers Scotland's last remaining medallist - nearly 200 years of history making medals for some of the world's greatest institutions. In the magnificent St Giles' Cathedral on the Royal Mile in Edinburgh is the Thistle Chapel, chapel of the Most Ancient and Most Noble Order of the Thistle, the greatest order of chivalry in Scotland. Each member of the Order is allotted a stall in the chapel and when a new knight is appointed by the Monarch, a stall plate, carrying the crest of the new knight, is fixed within the stall. The crest plates are handcrafted by Alexander Kirkwood & Son, the near 200-year-old prestigious Scottish business, a historic silversmith, trophy maker and medallist, founded in 1826. The origins of the specialist firm date back to 1774, when the skill of James Kirkwood's hand engravings were noticed by Sir William Forbes, head of an Edinburgh bank. Sir William subsequently commissioned Kirkwood to produce the metal plates required for the manufacture of Scottish banknotes. James Kirkwood’s son Robert went on to become a renowned engraver of plates for banknotes, maps and geographical globes. The expertise to engrave designs on flat copper and steel plates were passed from generation to generation and were similar to those required of a medal die-cutter. It was in this way that Robert's son Alexander eventually founded the company as it is today, becoming one of the most renowned and finest die cutters of the era. Die cutting is a rare craft. To manufacture, a billet of steel is trimmed on a lathe to the exact diameter of the future medal. The image or design of the medal is then cut intaglio in reverse, a process which requires great talent and is an extraordinary craft, demanding a combination of creative flair, patience, detailed and precise metal working skills. The finished die is heated to high temperature in a furnace, before being plunged into cold water to toughen and harden the die. The surface is then carefully polished. To strike the medal, discs of copper, silver or gold are cut to a precise depth and diameter. A metal collar to exact the diameter is fitted round the disc before the medal is struck using a press. Alexander Kirkwood & Son is now one of Scotland’s oldest family-owned and run businesses, a sixth-generation managed firm. It has a range of clients across the globe, including, amongst others, prestigious universities and golf clubs. With clients including the ‘Grandfather of Golf’, Old Tom Morris, Alexander Kirkwood & Son has had a particularly close relationship with golf since its foundation, the business developing and expanding alongside the game itself, with the company creating the dies and striking some of the very earliest medals associated with golf. With the game of golf fast evolving and developing in Scotland, and Alexander Kirkwood & Son having established itself as one of Scotland’s foremost businesses, it was natural that its services would be sought after to support the growing sport. There was an increasing requirement for the creation of medals as golf clubs became more formalised and competitions more regular throughout the 19th century. One of the earliest established clubs was the Royal & Ancient Golf Club of St Andrews. Alexander was commissioned by the R&A to create the intricate dies for the William IV Gold Medal in 1836 and the Royal Adelaide Gold Medal in 1838, gifted by and named after King William IV and the Queen Dowager, Queen Adelaide, respectively. Queen Adelaide became the Patron of the R&A following the death of her husband and presented the Gold Medal “to be called the Royal Adelaide medal and be worn in compliance with Her Majesty’s wishes by the Captain of the Club at all meetings.” Today, every captain of the R&A receives a miniature replica of the Queen Adelaide medal as a keepsake. Replica medals of the William IV Gold Medal continue to awarded annually, for the winner of the Autumn meeting, and are struck by Alexander Kirkwood & Son. Another significant medal crafted by Alexander Kirkwood & Son was the Glennie Medal, commissioned in 1880 by William McCandlish of the Blackheath Golf Club ‘to honour the worth and service of an eminent golfer’, George Glennie, an esteemed member of both Blackheath and the R&A. Account ledger entries confirm that two medals were created and struck – one for each of these clubs. The R&A medal is almost two inches in diameter, 22-carat gold, the gold being melted-down sovereigns. Originally awarded for the best score at the annual Autumn Meeting, to be retained by the original winner until his score was bettered, from 1882 onwards, it was awarded for the lowest aggregate scratch score at the Spring and Autumn Meetings. Today, miniature silver gilt replicas are provided to the winner. Alexander Kirkwood & Son also produced one of the first known ladies’ golf club medals, creating an intricate medal, stamped 1868, for ‘Westward Ho!’ in North Devon, which depicts two ladies in long dresses and hats playing golf, accompanied by a caddie. Alexander Kirkwood & Son also provided other specialist services to the golf industry. In the early days of golf club manufacture, the name of the club maker – Philp, Morris, McEwan, Parks – was stamped on the club head with a metal punch. The company produced many of these punches (ledgers show an account for ‘Tom Morris, Golf Club maker, St Andrews’, detailing the supply of steel name punches in two sizes, at a price of four shillings each) and nowadays, early hickory clubs stamped with these famous names can fetch tens of thousands of pounds, highly sought after by collectors. In addition, the company provided equipment for the production of golf balls. In 1872, it was supplying moulds to press engraved lines upon gutta percha balls, requested again by Old Tom Morris. More recent commissions have included conservation of historic golf trophies. These include renovation of The Old Club Cup of Royal Musselburgh, the oldest club trophy still being regularly played for, dating from 1774. Kirkwoods renovated the attachments to the gold and silver medals hanging from the rim, and supplied a new base before the trophy was loaned to the British Golf Museum in 1998. Alexander Kirkwood and Son has also produced one of the most expensive golf clubs ever made - the rare club is a replica antique long nosed driver, handcrafted and made entirely from hallmarked sterling silver. The silver club was made for Atlanta Athletic Club in Georgia host to numerous prestigious tournaments including The PGA Championship, US Women’s Open, US Open and the Ryder Cup. Silver golf balls were attached to it to commemorate the presidents of the club and featured a single gold golf ball in memory of Robert Tyre Jones, more commonly known as Bobby Jones, a lifelong Atlanta Athletic Club member, a co-founder of Augusta National and The Masters and a four times US Open and three times Open Championship winner. Other stunning silver clubs, individually made, continue to be commissioned by clubs and collectors, becoming some of the most expensive golf clubs in the world, with a five figures price tag. Outside of golf, Alexander Kirkwood & Son crafted the silver dies for the Great Seal of Scotland, attached to official documents to confer Royal Assent by the reigning Monarch. The firm produced the dies in 1911 for the accession of King George V.   The business also created the prestigious ‘Livingstone Medal’, awarded by the Royal Scottish Geographical Society in recognition of ‘outstanding public service in which geography has played an important part, either by exploration, by administration, or in other directions where its principles have been applied to the benefit of the human race.’ Having created the dies from the design by the renowned sculptor James Pittendrigh MacGillivray, the firm has struck the medals since the award’s inception. The medals bear ‘on the obverse side a portrait of the great explorer, and on the reverse an allegorical representation of the Spirit of Civilisation bearing the torch of progress and the olive-branch of peace.’ Sir Harry Johnston, a British explorer, botanist and zoologist was the first recipient of the medal in 1901. Over the years, others have included Sir Edmund Hillary, Sir Ranulph Fiennes, HRH The Duke of Edinburgh and Sir David Attenborough. More recent medals include The Edinburgh Medal, struck in silver and awarded by the City of Edinburgh to an individual who has contributed greatly within the world of science and the St Andrew's Award Medal, celebrating acts of bravery in Scotland. In addition to medal making, the business also produces and supplies trophies, engraved silverware and glassware and works with clients on bespoke commissions. Alexander Kirkwood & Son is now one of Scotland’s oldest family-run businesses, a medallist, silversmith, engraver and trophy maker to some of the world’s most famous and celebrated institutions and organisations. Over nearly two centuries, the business has continued to make dies and strike some of the rarest and greatest medals ever produced. A medal from this historic business is one of the ultimate and most prestigious signs of quality craftsmanship and remain highly collectible. The business can be found at www.alexkirkwood.co.uk About the Author - Michael Atkinson is a contributing writer for a number of lifestyle titles across the UK and USA, with a main focus on trends, businesses and brands within the luxury industry. He also writes on the history and heritage of golf and is the co-author of Golfland Scotland, the first comprehensive guide to all of Scotland's golf courses to be published in over two decades.

EGM Golf is an independent British company who design, manufacture, and supply a complete package of golf driving range equipment. The desire to constantly evolve products is driven from the top by company owner Adrian Yallop who started the business in 1982. Paul Andrews spoke to the second generation, Harvey Yallop, to find out more. As Harvey explains, “It all started back in the 1980’s by my father. His career began in the repair and sales of motorcycles and cars before being approached by a manufacturer of golf equipment. This resulted in them forming a partnership and building the foundations of EGM. The partnership grew, with Dad making the products and in due course he had a vision for the business and took the step to go it alone in 1982.” The business is still based in Suffolk, where today it designs, manufactures and supplies everything needed to run a golf driving range - ball dispensers, ball washers, ball collectors, range mats, utility vehicles and lots more products for the range and outfield. EGM have established a well-respected reputation for the innovative products and services that have been conceived and marketed throughout the years. Be it stylish bay dividers, ball dispensing systems, or even the humble rubber golf tee, all aspects of driving range operation can be addressed with standard or customer-specific EGM equipment. Harvey, like many from the second generation, grew up being immersed in the family business. As he explains, “I spent plenty of time in the business after school and during the school holidays when it was a growing business and there were only four or five multi-talented staff." "Mum and Dad worked tirelessly to ensure success, working late into the night to get things done, and their work ethic is something that remains within the culture of who we are today.” “I also have two half-sisters who now run their own businesses and one half-brother Roy, who looks after the consumables side of the business (such as tees, golf balls, mats etc.). Everyone has worked in the family business at some time over the years. The entrepreneurial gene has certainly been passed on to the next generation, as we enjoy the challenges involved with it all” continues Harvey. For Harvey, the route into the business was an easy one. “I am technically minded, like my dad, and often got involved helping to fix machines. Upon leaving school I took an engineering course and then joined the business, gradually spending time in many areas before focusing more on the daily operations. Nowadays, Dad still enjoys being involved in key business decisions, which we share as a family. Most daily operations are managed by me and our brilliant team.” This is a business that set out on a mission to become the one-stop shop for golf driving ranges, something that they have certainly achieved since the business began back in 1982 and something that they are justifiably proud of. As Harvey continues, “We get involved in new projects from the start, working with architects on designs, as well as consulting and supporting those with existing golf ranges. Our expertise is recognised, and we are excited as to where the future is going. Golf ranges are becoming more inclusive, embracing opportunities to engage more with families and developing social spaces for people to come together and enjoy some golfing fun.” “We are confident that with our experience and ability to innovate, we will always be able to offer a personal service and leading-edge products. We are happy to assist with any project, from planning and installing a ball management operation, to offering technical advice on any aspect of driving range business” adds Harvey. Like all family firms, EGM embraces all the opportunities that come their way and have done since the day the business began. “Dad is an entrepreneur and has worked (and played!) hard all his life” continues Harvey. “We do now work with customers around the world in places as far afield as New Zealand, Madagascar and Mauritius; very different from our original target market – Dad chose the name of European Golf Machinery because he thought it made us sound bigger and would present us with more opportunities!” These opportunities have certainly been evident over the years and the business has continues to grow, employee numbers are now over 20 and there are possible contracts on the horizon in the USA and Australia. They remain a family business at heart and their family values still determine the way that they operate, as Diane Spalding, Office Manager, confirms. “I am not a family member but have worked here for over seven years and am very much made to feel part of the family." "Everyone has an appreciation for the past and understands EGM’s journey from a small one-man band to the prosperous enterprise of today." "The values associated with the early years are still present – we work hard, everyone feels part of something, and the culture is such that everyone feels they have a role to play, a voice in the business and is heard, something that makes life here at EGM special. We care about the business and are all appreciated at the same time.” Harvey agrees, adding that “Being a family business is special and the culture is important to us as a family. We’re continuing to develop and grow, although we face the same challenges as every other business in the UK today. The economic climate continues to present challenges and although golf is seen as an affluent sport by many, it is certainly not recession proof. The social side of golf, its growing appeal to the family market, and the move towards more socially driven golf ranges could be vital to the health of our industry. We’re always keeping an eye on external factors, however our confidence in the sport is very high.” Like many family businesses across the country, searching for talent to help grow the business is, at times, challenging. As Harvey continues, “We’ve recruited several great people over the past couple of years or so. There are certainly fewer applicants than there used to be, but we’ve worked a lot on the internal processes to make it easier for new staff to settle in. I will add that as a manufacturer and a small business where people work very closely together, being able to offer a flexible/hybrid approach is difficult and is something we’re currently working out. Having said that, we’ve been able to find the right people to work for us and to fit within the EGM culture.” Family values are embedded into the culture at EGM and extend way beyond the factory doors. “We work with plenty of other family businesses, as both suppliers and customers, and it is great to work with other businesses that share a similar ethos,” adds Diane. The entrepreneurial spirit that drives this business saw turnover increase during the pandemic and more opportunities to grow the business being identified daily. “We love what we do and have seen growing interest from the hotel and leisure sector, and other businesses that are exploring the feasibility of a driving range business on their land." "We’ve also listened to our valued customers and are subsequently investing in the aftercare and maintenance division; our end goal being to make life easier for busy range operators." "Driving ranges can generate a good return for a relatively low outlay too,” adds Harvey. As a family business that is continuing to evolve, grow into new markets, invest in new machinery, and hire new talent, things are looking very positive. “We are excited about the way the business is going, albeit mindful of the prevailing economic climate, and are pleased to be playing our part in the evolution of golf practice. We’re proud to be known as the go to place for all things associated with driving ranges. We have built a great reputation in the industry and our wish is to enhance this further, as well as offering services across the globe,” concludes Harvey.

In the heart of Bolton, amidst its bustling streets and vibrant culture, lies a culinary gem cherished by locals and visitors alike: Carrs Pasties. Since 1938, Carrs has been synonymous with the epitome of traditional British comfort food, serving up delectable pasties that tantalise taste buds and warm the soul. Paul Andrews spoke to Joe Carr to find out more. Carrs Pasties has stood the test of time, rooted in a rich heritage dating back to when Grandma Nell made the first meat and potato pasties from a general store on Halliwell Road, a shop that still stands today and remains one of the retail outlets of the business. As Joe explains, “With six children to feed, Grandma made the pasties at home to feed the family and any spare were offered to friends and a brand was born. The shop was close to a number of light industrial mills; it wasn’t long before the workers were aware that the pasties were available, and a queue would form around the block to buy them. Uncle Bernard took on the role of baker and began to build the business that we know today – and when the time was right, invited the siblings to join and help build the business.” “Four of the six siblings, David, Veronica, Benard and my dad John worked together to build Carrs and set us on the journey that continues today,” continues Joe. Since then, the establishment has become a beloved institution, celebrated for its commitment to quality ingredients and time-honoured recipes passed down through generations. Today at Carrs, the pasty-making process is based as much as possible on Grandma Nell’s recipe. Keeping the ingredient list simple, making small batches and cooking from scratch every morning. Each pasty boasts a flaky, golden crust that gives way to a flavourful filling bursting with savoury delights. The production process is unique in that each pasty is filled with a hot filling straight from the pan before being blast chilled and frozen - which helps to lock in the flavour. From the classic cheese and onion to the indulgent steak pasty, Carrs offers a diverse array of fillings to suit every palate. But it's not just the pasties that keep patrons coming back for more; it's the sense of community and tradition that permeates every bite. Step inside Carrs HQ, and you're greeted with the comforting aroma of freshly baked pasties mingling with laughter and lively conversation. Here, locals gather to share stories, catch up on gossip, and indulge in a taste of nostalgia. This is a business steeped in community and doing business the right way. Family values are at the core and there is a long-standing, loyal workforce, many of the team having been with them for over 30 years, and a real sense of purpose, to continue to bake pasties that are filled with pride. “Our people are part of who we are,” continues Joe, “and help us deliver quality products each and every day. Our local workforce embodies everything we stand for, with Bolton front and centre, and our team are on the journey with us and help us continue to develop and grow too.” Beyond its charming ambiance and mouthwatering fare, Carrs Pasties remains deeply ingrained in the fabric of Bolton's history. As one of the town's oldest businesses, it has witnessed the ebb and flow of time, serving as a steadfast symbol of resilience and endurance. Running a business is not easy and to stand the test of time is testament to the passion, pride and determination of a family that has been totally committed to what they do and the community they serve, now owned and run by the third-generation siblings, Matt, Joe, and Liam. As Joe explains, “Dad simply asked us if we wanted to get involved and began the conversations around succession and made it relatively easy for us. As siblings, we have very different skills that are complimentary. We get on well and always manage to unanimously agree on the direction we want to follow." "Matt focusses on strategy, constantly bringing new ideas for growth to challenge us and help drive the growth agenda. Liam is the creative force and the real heart and soul of what we do, and I enjoy being in the detail, leading on managing the company with a focus on operations finance. We have created a path that really works for us, and it is based on alignment of values, purpose, and a plan for the future.” The future is promising too as they are currently investing in the development of the bakery to increase capacity and maximise productivity and operational efficiency. As Joe continues, “We have a fantastic range of products, and our brand is well known in and around Bolton and we are now looking to build that further afield." "The investment in the bakery will certainly help with the plans and we are considering lots of ways to grow throughout the UK, and building on the part of the business that delivers our pasties to the door with next day delivery anywhere in the UK.” The essence of ‘delivering a feeling of warmth, community and pride’ is not new to Carrs. As Joe explains, “We launched the service after discussions and the result of a lady from South Wales who regularly paid for a taxi to Bolton to buy as many pasties as she could fit in the boot before returning home. We knew that there was demand and so launched the delivery service, something that is continuing to grow.” Family values permeate the business and are embedded into the culture, something that takes time, but the brothers have worked hard to determine them, and they truly reflect the essence and authenticity of what Carrs are all about. “We took the creation of the values really seriously and engaged fully with the staff in their creation and they now shape us, the way we work and all that we do,” continues Joe. The values at the heart of Carrs are: We go above and beyond and will always do the right thing. We have warmth for, and pride in our communities. We want everyone to feel equal and they belong here. We are driven, dedicated to our roles and fearless. We will grow together as a business and strive for improvement in everything we do. Community and a sense of place is deeply embedded into the culture of Carrs, something that the business continues as a matter of course, but part of the legacy of the second generations leaders Bernard, David, Veronica, and John - father of Matt, Joe, and Liam. Joe told me that “Dad was an incredible individual who – with his siblings - went above and beyond to support the people of Bolton, always doing a good deed or helping someone out. He was driven by a desire to help others." "When he passed away, we had no option but to have his funeral at the large Parish Church in the centre of Bolton which was overflowing with people paying their respects." "The outpouring of support meant so much to us and was a reflection of who Dad was as a man – the vicar told us the church had rarely seen such engagement before and was reminiscent of the funerals of the England footballer Nat Lofthouse and TV personality Fred Dibnah.” The Carrs legacy continues apace: you only have to stand outside one of their four stores to see the demand for their products, from all corners of the community. Legacy and heritage are important to this business that produces around 18,000 pasties a day, but they are also aware of the need to focus on the future. “For us, the future is important, and we want to continue to deliver quality pasties to a growing customer base. For us it’s simple, all we want to do is continue to provide delicious, freshly baked products and exceptional customer service, every day,” concludes Joe. In an ever-changing world, Carrs Pasties stands as a beacon of tradition, reminding us of the simple pleasures found in good food and good company and yet also is facing the future with confidence, pursuing a national strategy. So, whether you're a seasoned local or a curious traveller passing through, a visit to Carrs Pasties is more than just a culinary experience—it's a celebration of heritage, and a taste of Bolton's enduring spirit. Carrs Pasties are on an exciting journey, and it will be fascinating to watch them continue to evolve. Visit their website here to find out more.

Charles Clinkard is an established name in the retail industry, celebrating its 100th anniversary this year. And, like any successful business, it’s learnt to be adaptable. Here, Rachel Clinkard from Charles Clinkard shares her insight into business agility. In today’s rapidly evolving business landscape, the ability to adapt and thrive in the face of constant change has become crucial for successful enterprises. Whether it's embracing technological advancements, acknowledging shifts in consumer behaviour, or coping with unforeseen market disruptions, businesses need to possess the agility to pivot swiftly and effectively. To get you thinking about your own business, here I’ll talk about the power of embracing change and give you three ways to stay ahead of the curve. Adapt To New Technology In an era dominated by digital transformation, businesses that fail to embrace technology risk falling behind. It’s important to think about relevant technology early on in your business journey and make strategic investments in digital infrastructure to cater to evolving consumer preferences. For example, by creating a user-friendly website and embracing multi-channel retailing, you can not only expand your reach but also enhance the overall customer experience. The smooth integration of online and offline channels allows customers to engage with your brand on their own terms, whether browsing products online or visiting a physical store. This omnichannel approach not only increases convenience for customers but can also help to bolster sales and brand loyalty. At Charles Clinkard, our commitment to digital marketing has been instrumental in driving brand visibility and customer engagement. By leveraging social media platforms, targeted advertising, and email campaigns, we’ve effectively reached out to diverse audiences and communicated the brand’s value in a crowded marketplace. Embracing technology isn’t just about staying relevant; it’s about leveraging innovation to create meaningful connections with customers and drive sustainable growth. Keep Customers At The Forefront The retail landscape is extremely competitive, so customer-centricity is crucial for business success. Putting customers first contributes towards your resilience and longevity, and by recognising the diverse needs and preferences of your clientele, your company can continually evolve its offerings and services to deliver exceptional value. One notable initiative we’ve undertaken at Charles Clinkard is an investment in autism awareness training for staff. By equipping employees with the knowledge and skills to cater to individuals with autism, we’ve fostered an inclusive and supportive environment for all customers. Commitment to accessibility not only demonstrates empathy and social responsibility, but it’s also opened up new market opportunities and has strengthened our brand reputation. Personalised shopping experiences can set you apart in an age of mass production and fast fashion. From expert fitting services to tailored product recommendations, go above and beyond to cater to the unique needs of each customer. By prioritising individualised attention and genuine human connections, you can cultivate a loyal customer base that transcends transactional interactions. Navigate Market Disruptions In today’s volatile business environment, disruptions can upend even the most well-laid plans. A company’s ability to navigate turbulent waters with agility and resilience Is invaluable — whether it’s economic downturns, supply chain disruptions, or global pandemics, your business should have the capacity to adapt and innovate in response to adversity. During the COVID-19 pandemic, at Charles Clinkard we swiftly pivoted operations to accommodate changing circumstances while prioritising the safety and well-being of customers and employees. From implementing stringent hygiene measures in stores to enhancing online shopping capabilities, we demonstrated a nimble and proactive approach to crisis management. What’s more, by embracing digital solutions such as virtual fitting consultations and contactless payments, we not only mitigated the impact of the pandemic but also positioned the company for long-term success post-pandemic. So, when faced with a challenge, look for opportunities to improve your service with both benefits for now and in the future. The success stories of businesses like Charles Clinkard are evidence of the transformative power of business agility. By embracing technological innovation, prioritising customer-centricity, and responding adeptly to market disruptions, companies may not only survive but thrive.

Source One Consulting is a business run by a small team comprising first and second generation family members who are full of entrepreneurial spirit.  Paul Andrews went to meet them to find out more. Source One Consulting was launched by Pat and Lisa Lewis in 2002 with the ambition of creating one of East Anglia’s leading office design and refurbishment businesses. Since those early days, they have grown and expanded, developing their service to offer a couple of desks and chairs to full office refurbishments and fit outs, with a close-knit team of experts. The team now delivers projects of all sizes from a small office to a Cat A, B and Shell & Core fit out, but have retained all the strengths of a small, agile and nimble family business. Co-founder and Chairman of Source One Consulting, Pat has more than 40 years of comprehensive experience in the business of people, sales, project management, and consultancy. He has successfully generated extraordinary business growth through creating effective brand awareness and developing highly successful case studies. Co-founder and Managing Director of Source One, Lisa is a lively, gregarious business owner who combines professionalism with a down-to-earth personality. With over 25 years' experience within the Business and Office Interiors world Lisa has well rounded and valuable knowledge within this Industry. As a practical, proactive person with single-minded attention to detail, she ensures all Source One projects are brilliant, on time and on budget. Pat and Lisa have worked tirelessly from the start to build their business, having met when Pat was on the road selling office equipment but with no guaranteed career progression and Lisa was working for her parents in their family business which made office chairs.  Lisa was well versed in the dynamics of family firms, having been brought up in one and spent many years working with her family. Starting out with £5,000 that they had borrowed, Pat and Lisa set out to build their business.  As Lisa explains, “We worked really hard and did what we had to do, making the most of the opportunities that came our way.  I remember that Lloyds and SAGE had teamed up to offer customers a free website, when the internet was first available, so we took them up on the offer and our first web presence soon followed." "It might have been a simple site, and looked very much like everyone else but it gave us a presence and helped us in those early days." "Hard work and determination to succeed is in our blood, it’s a family thing, so we just got on with it and took one step at a time.” As Pat recalls, “We built the business on relationships, trust and customer service, doing all we could to exceed customer expectations and over time were being asked to do more for our customers and the business grew." "It was hard work, but we loved it and were happy to work hard to build the business.” The business continued to grow and in 2017, Chloe Hector, Lisa’s daughter, joined the business.  Chloe has similar traits to her Mum, being highly driven, hard working with a strong attention to detail.  She quickly progressed from being a management trainee to being an important part of the business, working with clients on projects of all sizes. Chloe was always destined to work in the family business, having done her GCSE’s and then her A levels and gained work experience at Tesco, saving money and was actively encouraged to go to university by her teacher.  As Chloe adds, “It was not going to be for me, and we fell out about it.  I made my own choice, and some might call me headstrong, but university was not for me, and I stepped into work.  From a young age I remember sitting in the office with Mum at the business she was working in with my grandparents and I knew that was what I wanted to do, and it was in 2017 that I joined the team.” The business continued to grow, and the family worked well together, delivering a range of projects for their customers, and then in 2020, the global pandemic arrived, and things changed, as they did for all businesses the world over.  Lockdown duly followed and the team had to work hard to keep things going, recognising that there was an opportunity to help create environments in which people could work safely, something that has continued subsequently. This is a close-knit family that are well versed in working hard, sharing the same values and supporting each other through thick and thin.  Their relationships as a family and working together in business were further challenged in 2021 when Lisa was diagnosed with breast cancer and had to step away from the business whilst undergoing treatment.  Chloe, who at the time was 23, stepped up to the plate and ran the business.  Chloe was selfless with her emotions when her Mum was diagnosed and underwent a massive operation.  As Pat explains, “Chloe was invested in the business, in our family with her siblings and single handily steered the ship at Source One for a few months which allowed Lisa to recover and afforded me the time to support Lisa and help her siblings.” “At that time Source One had major projects on the go that clients, whilst understanding and supporting Source One, needed to continue and to move toward completion. Chloe’s ability to compartmentalise the business and her personal feelings and emotions were that of someone of a much older head with the life experience to match. This was recognised and commented on by her peers, clients, suppliers and her mentor.” “She is a truly remarkable young lady and deserving of recognition for all that she has done, and continues to do, to make Source One the business that it is today,” continues Pat. As Chloe adds, “This was a game changer for me and I did what had to be done." "It was very much fight or flight and whilst I was in at the deep end I had no choice but to keep going and do what we needed as a family and as a business, for us all.  It was not easy, but we go through it and have come out stronger as a result, both as a family and as a family business.” Chloe’s sister, Ellie, supported Chloe throughout and after initially joining the business on a part time basis, now serves as the dedicated Health and Safety champion at Source One, a position she assumed after joining the family business in 2023. Ellie brings a strong commitment to maintaining a secure and hazard-free work environment for all employees and their extended team on Source One projects. With clearly defined roles and a structure that works well for them, the family team at Source One are on a journey, but as Lisa explains, boundaries are important.  “I had some difficult times growing up in a family business and am fully aware that as a result I have a desire to do things differently to maintain our relationships." "Both girls have their own homes, so we are able to get time apart, respect each other and for me this is important.  I get the need for boundaries because of my journey, and it is really important.” Pat and Lisa love what they do, and like many family business founders, are passionate about what they do and how they do it.  As Lisa continues, “When I was unwell, I really missed the business.  I missed working long hours, but my cancer diagnosis was a wakeup call and taught me the need to stop and take time out for me, and whilst I missed work it was a proud moment to see Chloe flourish.” Family businesses are all about the dynamics and relationships within them and as a blended family, Source One is no different.  Pat has a son, Josh, from a previous marriage who's Mother sadly passed away in 2009 and Lisa adopted Josh as her own.  “Chloe and Ellie were brilliant with Josh from day one and have been ever since and he is part of the family.  It was not easy with three kids and trying to run a business during times which were often challenging but the business was the glue and kept us going,” continues Lisa. "Whether the children work in the family business or not, they are all important to the business!" As Pat continues, “Growing a business from scratch is not easy and Lisa and I went for periods in the early days when we never took salaries but we worked through it together and it is great to see where the business is today as a result of all the work we put in back then.” Family values and being part of the community are important and right from the early days Source One has given back.  “We truly believe that if you take out from the community, it is good to give back,” continues Pat, “and that is something rooted in the heart of the business and our ongoing support for local sports teams, food banks and other community projects.” As time has progressed and with both Chloe and Ellie getting more involved in the business, Pat has been able to take a step back, focusing on strategy and other business interests within the Source One ‘Group’.  “I love business and all the mechanics associated with running businesses and now have the opportunity to do other things with the business and we are growing a diversified group of operations that will provide a legacy for future generations.  Lisa and I are proud of what we are building, doing it the right way and adding to the Source One family and we are delighted with the way that the journey continues today.” “We are a business that is based on a real sense of purpose, prepared to roll up our sleeves and do the dirty as well as the glamorous and go the extra mile to make things work and exceed expectations.  Every day is a workday, and we get to work closely with our family so what is not to like and be appreciative of?” “Add to the mix the people we get to work with, and you’ll have more of an understanding of what life is like at Source One too, “continues Lisa.  “Electricians, Builders, Plumbers, Fitters, the extended Source One family includes our expert trades people. We are proud to have built up a close-knit group of experienced and awesome contractors and suppliers over the years, people we trust to deliver brilliant work for our client's time and time again.  They are all part of the family and share our values, commitment and help us deliver the incredible projects that we do, each and every day,” she concludes. Find out more at www.sourceoneconsulting.co.uk

Founded in 1860, The Ice Co is Europe’s leading ice manufacturer and the UK’s number 1 ice brand, with bestselling products such as Super Cubes, Polar Cube and Party Ice. Almost 160 years later, The Ice Co still operates with the same entrepreneurial spirit and passion for ice that the business was founded upon. Now led by the sixth generation of the Marr family, keeping their customers cool is still at the forefront of everything they do, which is celebrated in the range of ice products they offer. Paul Andrews spoke to Managing Directors Philip Marr and Polly Metcalfe to find out more. As Philip explains, “It all started six generations ago with Joseph Marr, an entrepreneurial young fish and ice merchant in Hull." "Fishing fleets needed to keep their catch cold, however ice wasn’t so readily available in those days so he imported glacial ice from Norway." "He bought his first fishing vessel in 1870 and expanded his fleet over the following fifteen years before moving to Fleetwood in 1896.” “In 1908, spotting an opportunity in the market, son of Joseph Marr – James, founded The Fylde Ice Company and the first ice factory was built to produce crushed ice for fishermen and trawlers.” “The business continued to grow and the demand for cold storage was so high that Fylde Ice built its first cold store in 1927 to offer cold storage services to fish merchants. Over the following years, demand for ice continued but more so now for its use in the home. Following a trip to America (where ice was already developing rapidly in the retail market) and with an entrepreneurial spirit, an ice machine was bought to enable production of ice for wholesale and the food service market,” continues Philip. “In 1987, ice demand was so much so that Fylde Ice invested in their ice manufacturing and Party Ice, our best selling product today, was sold for the first time!  In the same year, the family business continued to grow resulting in an ice factory being bought in Newark (Polarcube) to allow the business to grow and develop further into retail.” “And it was in 1997 that we purchased our spring water site in East Yorkshire was to fulfil a demand for spring water ice cubes.  Continued growth and investment led to the purchase of a 37,000 pallet cold storage site in West Yorkshire in 2007, home to our head office. A new state of the art ice factory was built feeding directly into the cold store and cold storage services were expanded to third party customers,” he continues. “In 2010, now led by Generation Six of the Marr family, with the continued entrepreneurial spirit and passion as Joseph Marr and successive generations, we undertook a company rebrand and streamline" This resulted in the split of ice manufacturing and cold storage services into 2 separate entities, aptly named – The Ice Co (that’s us!) and Ice Co Storelogs (our sister company), which forms the basis of the business that we are today,” adds Philip. Philip and Polly represent the sixth generation of their family to be involved in running the business and had very different journeys to get to where they are today, similar to the next generation and their career paths into family firms the world over. Philip has now been involved with the business for over 20 years, and has fond memories of how it all began.  “By the age of 18 I was spending time out at sea on the trawlers, something that I really loved.  Education was not really for me and after completing my A levels, it was agreed that I should get a job and that was how it all started.  I liked being on the sea, learnt all aspects of the business from the ground up that included factory work, packing ice, working in the cold stores, stacking pallets and over time my roles and knowledge grew.  I learnt about engineering, the needs of the business for growth and expansion and got involved in the design and build of the factory in Driffield,” he explains. As a next generation team, Phil and Polly have a fantastic relationship and work really well together, their skills complimentary and their vision aligned.  Polly took a different route into the family business and has now been involved with the business for over 17 years.  “I wanted to be an actress and went to drama school, moving to London to pursue my dreams and whilst in London worked for The Ice Co seeking to promote the Yorkshire brand to the London pubs and clubs market.  I learnt a lot about the sector and the competitive nature of the business and secured the contract for the London 2012 Olympics supplying 70 venues across the capital with our ice for the athletes and the hospitality venues, it was a great role for me and an even better learning experience,” continues Polly. “I made the decision to move back to Yorkshire and became a Director of The Ice Co, with a sales and marketing focus,” she adds. Both of them have fond memories of the business as they grew up.  “We used to come into the office with Dad on a Saturday morning because he wanted to check the telex/fax machine which was the only way to communicate with the trawlers, so we spent plenty of time at Hull Docks so that he could check what was going on and to see how the boats were doing." "These were the days before emails so things were run very differently and I remember we used to play on the swivel chairs, race up and down the corridors, play hide and seek and hunt for KitKats which were purposefully left hidden for our entertainment in cabinets and desk drawers.” explains Polly. The entrepreneurship and passion to drive the business further was evident as they grew up, something that drives them both today. Phil and Polly have a real sense of energy and purpose about their roles, and taking on the next stage of the family business together certainly does not phase them.  They have the entrepreneurial spirit of the generations that have gone before and clearly want to take the baton and build on the business that they have taken on.  “We do get on really well,” continues Polly.  “We are who we are and have our own way of doing things but have created a culture and a team environment where the team know us and ‘get us’ and we are really proud of the team that we have recruited.” Like many next generation family members stepping into the leadership roles, there is a transitionary period from the old guard to the new, something that Phil and Polly were very aware of.  “There were some great people working in the business who were Dad’s team and had supported him and the business for many years, but they were not right for us and over time we have recruited people to fit our culture and align with where we are now taking the business,” explains Philip.  “The culture of the business is really important to us and the way that we want to do business, and we needed to add our stamp to the business by creating the feel within the team that was right too,” he continues.  “Polly and I are very creative individuals and although Dad has stepped back and allowed us to take the lead, he is still involved at a non-exec board director level, which is great, and our team embrace the vision we have for the business and where we want it to go too,” he adds. “As the sixth generation, we appreciate the importance of getting things done,” continues Polly, “so we understand the need for open and honest conversations about the things that matter and we believe in saying it how it is and then chatting it out which avoids any cause for concern and it also helps us all appreciate each other and any differences that there may be in viewpoints.” “Family is the most important part and we respect boundaries and relationships but are prepared to have difficult conversations when we have to, being as close knit as we are, it has become easier over the years,” continues Polly. The Ice Co has a strong set of values that have been carefully considered by Phil, Polly and the team which are deeply embedded within the business, something that they are both incredibly proud of.  “Our vision and values shape who we are, guide what we do and how we do it and are the very essence of who we are as a family business,” adds Polly, “and these values have helped us build and shape our reputation over the years.” As Phil continues, “We have a set of values that really do mean everything to us.  They are what we are all about, the way we do things around here and essentially reflect that we inspire through knowledge, we rise to a challenge, we continue to evolve, we are dependable and we are extremely proud of our company and our people.  In essence it all boils down to us being cool, respected and dedicated to being the best ice company in the world.” This summer The Ice Co have updated their company video, which captures these values perfectly, a tongue in cheek mockumentary in the style of Ricky Gervais’ The Office. Starring Polly with an entertaining cameo from Phil “really not my thing!” he confirms, however it is definitely worth a watch. As a business, the scale of what they do is incredible.  Continuing investment in plant and machinery, innovation and focus on sustainable business practices and efficiencies sees them continue to evolve.  In terms of numbers, they produce over 6 billion ice cubes a year which is enough to go around the world 5 times! This is a business focused on the future and there are 6 family members in the next generation, ranging in age from 5 to 15, all of whom are aware of the business and the story behind it. Phil and Polly are well aware of their roles which they see as stewards for the next generation and so are doing all they can to educate and inform them as a collective group going forward.  “It is important for them to understand the journey and the history behind who we are and what we do and to form their own opinions as to what they want to do going forward, “ adds Phil, “and there will be no pressure on them to join the business but we do want them to appreciate what it is that the family have created over the generations too.” As a business looking to continue to grow there are obviously challenges that have to be addressed.  “Some of our biggest challenges are around energy costs and people, the latter because there are some very large employers locally who we have to compete against,” continues Philip.  “Our culture helps in recruitment and can be a real differentiator as we look after our people, provide lots of nice touches such as monthly free lunches for all and free ice, and have created a great environment and a culture for everyone at work.  Word of mouth gets around in terms of being a good employer and our values certainly help when we are looking to employ people too,” adds Polly. With a good team in place there is plenty of time for them to look to the future and focus on the strategic development plans they have.  Investment and innovation continue with a wind turbine generating power, solar panels, robotic wrapping machines and even their own train on site, all driven by their desire for efficiency in production and further growth going forward. Every family business needs good leadership and a vision for where they want to go and the chemistry between Philip and Polly is palpable.  There is a real energy about who they are, what they do and how they empower people to deliver.  They have made their mark and created a culture for people to get things done. As Phil concludes, “We are in it for the long run and we are all responsible for each other, the company and the environment.  We make decisions for the long term and we are proud of the business we are today, and excited about what the future holds too.   It is incredible that the business that began in 1860 founded by Joseph Marr has become the business that we are today.   Polly and I are incredibly proud to be running a business that is steeped in history whilst at the same time building for the future too.” They have come a long way from being experts in the fishing industry where, 160 years later, they have a vision to become the best ice company in the world. Find out more by visiting their website here www.theiceco.co.uk

Jackson Woodturners has been established as expert woodturners for more than 100 years. Based in Sheffield, the family firm is now in its fourth generation which provides customers with a wealth of knowledge, experience and expertise. Paul Andrews spoke to director, Lucie Levesley to find out more about the stair part specialists. As Lucie explains, “The business was started by my Great, Great Grandfather, Alfred Jackson back in 1910, predominantly making tool handles. My father joined him in the business which continued in the tool handle arena until the 1980’s when the market started to change. It was at this time that the business looked towards the future and making the strategic decision to diversify and so the business started to make furniture parts and table legs.” “In the late 1990s my Dad set up our first company website, mostly selling staircase parts and this was the catalyst to us growing, selling these parts all over the UK and becoming the business we are today,” continues Lucie. The business has moved a number of times during the course of its life but never far from where the original factory was housed, Sheffield and the local area is very much part of Jackson’s DNA. They are currently housed in a factory that used to make steel tubes and there are still remnants today of the railway track in the factory where trains used to arrive, be loaded and depart from the building! “We moved into the current factory in 2010, moving from about half a mile down the road by Kelham Island and Neepsend,” she continues. “This area is home for the business and we didn’t want to move far.” Like plenty of other family firms, the place in which they operate is part of the very essence of who Jackson Woodturners are and moving the factory was very much about finding a new home that allowed them to retain their roots in the part of Sheffield where they have been operating for over 100 years. As Lucie explains, “This used to be a very industrial area but it has been and is continuing to change and there is plenty of regeneration ongoing as the community evolves.” Lucie and her brother Luke both work in the business today. “We used to be picked up from school by our grandparents and would come into the factory with them, be given a broom and asked to sweep up,” she continues. “We would be given little jobs to do and help out where we could, something that we both put down to normal day to day life in a family business.” “I never really gave the family business much thought growing up apart from helping out after school as my mind was firmly set on a career in fashion. I studied Fashion Design at University and then worked as a buyer for a jewellery brand, so there was never much intention for getting involved with the family firm. I took voluntary redundancy and moved back to Sheffield where I was planning to train to become a hairdresser but Dad had other ideas and said no to the hairdressing and as the business was growing Dad asked me to come and work for him. I joined in 2006 and despite not planning to work in the business for long, have stayed and am now fully employed in the family business. I love the fact that I get to see my family every day, I have a great work/life balance and enjoy the variety of work that being involved entails, although my main role is in procurement where I buy an assortment of products and materials.” As a family business, Jackson Woodturners has become well known in their sector, supplying both trade and retail and as they have always held good stock quantities have seen the business continue to do well. “The pandemic was not an easy time for anybody but with plenty of stock sourced from factories in the Far East and longer lead times during the pandemic, our stock holding stood us in good stead and we continued to supply people who took the opportunity to invest in their homes.” “We hold stock and pride ourselves on quality products at affordable prices to all and we have a great and loyal customer base of trade customers who we are happy to support, and a fantastic retail customer base too." "Service is key and we often help people choose the right products for them and then their joiner fits it for them.” Jackson Woodturners supply all over the UK, distributing products of up to 4.2 metres in length, offering the widest range of stair part designs in various timbers and metals in the UK. “We have stood the test of time because we have evolved, changing from the original tooling handles to staircases and other products. We have even brought in a range of glass and metal products too, which have become very popular,” she adds. “We operate in a sector which is really specific but it is often the case that when people see the range of options available they end up buying products different to the ones they thought they wanted when they came into the showroom.” “We want people to be happy and it is great to help them explore the options and finishes available so that they have the solution that truly works for them.” Many family businesses fail to stand the test of time and certainly never make it to their centenary but Jackson Woodturners have bucked this trend and the fourth generation are now firmly at the helm as the business continues to innovate and plan for the next stage in their journey. So what is the key to their longevity? “We provide quality products and are helpful and knowledgeable with our customers and we sell products that we would be more than happy to have in our own homes. We care and do take things personally, which I guess is one of the things that make working in a family business special.” “I like having my family around me at work and my role in the family business also helps me juggle all the hats I have to wear, as a leader, sister, wife, daughter and Mum to name a few." "Dad has an incredible work ethic and comes into the business six days a week and he will always be around it. He doesn’t need to be here as much but the business is in his blood, like it was my grandfathers who worked up until the day he went into hospital and died. Dad is a fountain of knowledge and it is great to have him around, even on days when he comes in and potters in his workshop or sits in his chair by the fire. The time we have together is fantastic.” As she concludes, “Family businesses are special and you have to get involved when it is your business as business becomes personal. You do what you need to do and we do just that. It’s our brand, our business and we do what we do because we love what we do and it matters.” “We also recognise the need to evolve and that we cannot stand still so are always keeping on trend, looking at where the industry is going and making sure that we remain on top of our game. We have had the same ethos for over 100 years and it continues to stand us in good stead for the future.” “And when it comes to the future, Luke has two daughters and I have one daughter but they are still very young so who knows what the future will hold. They are all aware of the business but time will have to run its course to see if the fifth generation will take the helm down the line,” she concludes.

William Whiteley & Sons has been around for a long time, since 1760 to be exact. The business officially began during the forefront of the industrial revolution, although the family believe that it traded even earlier than this. Since 1760, William Whiteley & Sons have been designing and manufacturing beautifully hand-crafted scissors from their home in Sheffield, the birthplace of British steel. Whiteley’s is still family-owned and run today, in the hands of the eleventh and twelfth generations. Paul Andrews went to visit to find out more about their journey. Sally Ward is the eleventh generation of the Whiteley family to run the business, which she now does with the help of her husband Jeremy. Their daughter, the twelfth generation, spent several years assisting with the marketing of Whiteley’s before moving to the USA where she is now the marketing director for a manufacturing business. As Jeremy explains, “We are a business based on traditional crafts and craftmanship, with many of the skills involved with what we do having been passed down through the generations - although they have continued to evolve, automate where possible and ensure that we still maintain the world-renowned standards that we have been known for over the years.” Whiteley’s is the oldest scission manufacturing business in the world today, and their pride in what they do and have done for so many years is etched into the very fabric of the business. Family values are strong and continue to help shape the business and their work is clearly on display for everyone to see. Display cabinets are adorned with scissors that have a place in world history, were involved in coronations and represent a throw-back to their use in key moments that define the world in which we live today. This is a business that is proud of its roots, proud to be part of the history of British steel in Sheffield and proud to be one of the oldest family firms in the UK today. As Sally continues; “Whilst we are proud of our heritage, we don’t rest on our laurels and continue to introduce new products, never compromising on quality yet sticking to our guns when now-defunct competitors cut prices or in the face of outsourced cheaper products.” Today, this is a family firm that continues to push boundaries. They produce more than 250 different types of scissors, all uniquely designed to solve a specific cutting solution. Some of these have been designed by the current family directors, who have worked with some of the world’s leading manufacturing companies to provide advanced cutting tools for ever-evolving advanced composite materials. From Kevlar in bullet-proof vests for the Ministry of Defence, to carbon fibre in Formula 1 racing cars, the fabrics of some of the world’s finest bespoke tailored suits on Savile Row and the grass that grows around the holes of some of the world’s best putting greens, Whiteley’s make the scissors that make the cut. Sally is now the family member driving the business force, although this was not something that she had really planned to do. Entering the family business was never on the cards as her profession was teaching and A-level chemistry her passion. Her parents parted company and the business was in need of leadership, so Sally was left with little choice than to pick up the mantle, something she did despite having a young baby in a swing chair at the time! The business became her passion and she immersed herself in learning – everything about the company as well as courses in business administration and improve her knowledge and skills. “This was a real opportunity to learn and gain insights into best practice to bring back into Whiteley’s,” adds Sally. “We kept the business alive and thriving through times of immense competition from the Far East and when the industry around Sheffield was declining too.” Whiteley’s heritage and reputation stood them in good stead and these traits continue to stand them in good stead today. Their products are exported all over the world with customisable, named scissors now available too. As Jeremy adds, “We needed to move forward and offer differentiators, and simple things like laser-marking a name on a pair of scissors can be really important. Some of our products come into contact with expensive resources and everyone handles a pair of scissors differently, so knowing which are yours can be important,” he continues. “We are always looking to make the product stand out and take pride in the packaging too.” Craftsmanship is at the heart of what Whiteley’s do and they can even celebrate the fact that they have the world’s longest serving hand grinder in the business – having started in his teens, Andrew Colton has worked for the company for over 50 years. Having walked around the factory, it is clearly evident that this is a strong and loyal workforce with many members of the staff having worked for Whiteley’s for many years, and for some as descendants of previous employees. Family ties run deep and everyone is proud of the part they play in making each and every pair of scissors. As Sally adds; “Our products are made with love and each and every member of staff has a part to play in the process. Our staff continue to evolve with the business every day and their skills are intrinsic to shaping the future too.” This is a business that makes things, manufacturing products today as they have done for generations that are now available throughout the world. Sally and Jeremy continue to drive change, innovate and invest for the future. New products, new machinery and new packaging continue to be introduced as they look to the future. “We are custodians of the business like our ancestors were before us and it is important that we focus on the future, developing, growing and continuing to build on their endeavours, welcoming the the rich heritage and narrative of where we have come from but also making sure we look to the future, whatever that is." "We have a great team, great products and are proud of our roots here in Sheffield and excited to see the next chapter of the journey unfold,” concludes Sally. Whiteley’s is a family business steeped in history, that evolved as part of the industrial revolution and the birth of Sheffield as the ‘city of steel’ and they continue to weave the fabric of the past into their future. Since 1760, every scissor produced by the company has been hand-made, assembled and tested by craftsmen, using the skills and techniques honed and handed down over centuries at this multi-generational family business. Long may it continue. Find out more by visiting their website here

Nestled in the picturesque Borders of Scotland, Thorburn Group has established itself as a prominent name in the construction and civil engineering sectors, delivering quality steel frame buildings and fabrication services to agricultural, industrial, and commercial industries. Paul Andrews spoke to Euan Thorburn to find out more. Thorburn Group has a rich history spanning several decades, the company has not only contributed to the development of the region but has also demonstrated a commitment to quality, sustainability, and community engagement. It all began back in 1947 when John Thorburn Snr purchased the blacksmiths business at Newtown Street, Duns. His son, John Thorburn served here as an apprentice and the business continued to grow until John took over the reins in 1957. In 1968 new premises at Station Road, Duns were purchased due to an increasing workload. With a larger workshop and a growing team, the business expanded into fabricating machinery as well as sales/repairs of farm machinery. As Euan explains, “The business continued to grow and was always looking for ways to expand and by the 1970’s we were already getting a good reputation for building fabrication and erection and this resulted in agricultural, commercial and industrial buildings being built and erected throughout the Borders, Northumberland and East Lothian.” “It was in the late 1970’s that my father Alistair Thorburn joined his Dad, starting in the workshop welding and fabricating before moving on to making and erecting sheds in the early 1980’s,” he continues. During the 1980’s the business began to manufacture and retail their own products, including livestock feeding equipment and trailers built to individual customer specifications. This period also saw the expansion into grain handling and drying plan installation and the introduction of a successful crane hire business. The business successfully grew and diversified further. As Euan continues, “I joined the team in the early 2000’s and began working in different areas of the business to my father before becoming a director in 2012 and has been actively involved ever since.” With the next generation on board the business continued to focus on the future with family values at their core. A rebrand from John Thorburn & Sons Ltd in 2021to Thorburn Group following the retirement of directors John and Stuart Thorburn saw the business planning for the next chapter in their journey with Alistair Thorburn and his son Euan managing the business.” The entrepreneurial nature of the business continued and with family values at their core, a good team and a commitment to building a business for the future further expansion followed. In 2022 Thorburn Group acquired the well established business, Premier Livestock Handling, from George Clark which added a collection of well renowned and award winning Cattle Crushes to their services. The subsequent acquisition of SWP Engineering in 2023 added further to their capabilities. Committed to being a Borders based business they took on their own construction project which was completed in 2023 when they moved into their new £5.3 million purpose-built premises in Duns Industrial Estate. This marked a new chapter for the company giving them the opportunity to eventually quadruple production and is something that the family are immensely proud of. As Euan continues, “Duns is where our journey began and it is from where we have built our reputation for what we do, and as a significant employer locally." "Duns is important to us and remains a key part of our culture too. Building the new head office in Duns has secured us the opportunity for further growth, enables us to support the community b y way of employment and career opportunities and shows that we are committed locally too." "It was a big project but one that now it is complete and we have moved in remains my proudest achievement to date.” As Thorburn Group continue to grow and evolve, it remains a cornerstone of the Borders community, contributing to the region's development and prosperity. Its legacy of excellence, sustainability, and commitment to local engagement ensures that the company will remain a vital force in the construction industry for years to come and with the next generation now actively involved will hopefully remain a family business for generations to come.