Leading change is one of the most important and difficult roles of leadership at any level in an organisation. This course focuses on why change is important, introduces tools and models that will help you to lead people through change. Who is this course for? This course is for leaders and managers from CEO to first-line supervision who are responsible for designing, implementing and/or leading change. Leading change is one of the most important and difficult roles of leadership at any level in an organisation. This course focuses on why change is important, introduces tools and models that will help you to lead people through change, explores different types of change and desired end results as well as helping you to consider how you can move towards high performance and being one step ahead of the competition. Number of Modules: 4 Duration: 8 - 10 hours Available: Online or Online & Supported With Coaching Cost: From £799 per person Certificate Available Upon Completion Module 1: Introduction To Change Introduction to Change Why Change is Important Why Change Fails and what you can do about it Barriers to change Leading change Change curve Module 2: How To Lead Change How Change Feels 20-60-20 Rule Leading people through the change curve Create a crisis/sense of urgency Importance of actively listening and asking questions Leadership Spectrum Effectively Leading People to Lead Change Module 3: Desired End Results & Types Of Change Types and Dimensions of Change Planning Change Step Change vs Incremental Change Forcefield Analysis Nudge Theory Power, Influence and Interest - Stakeholder Analysis Four Components of Leading Change at Different Levels Module 4 – Moving Towards High Performance What is High Performance? How much Change? Winning Hearts and Minds Leading in a VUCA and VUCA 2.0 World High Performance, Pressure and Stress Manage Emotions, Respond with Logic and Manage Momentum Systems Thinking Feedback from previous course delegates: "Another enjoyable module that has good, variable content, that will support my role, and indeed my peers." "This course was a great way to learn how to manage changes within the organisation and ensure they are successfully implemented. It is a dynamic course with many different ways of learning (reading, watching, listening and reflecting). The mini quizzes at the end of each module and the TRAction workbooks definitely helped me to see where I needed to relook at something and gave me achievable actions to use within my business. I definitely feel more equipped to take on the changes that are happening within our business at the moment." “This training programme is being run on behalf of Family Business United by QuoLux™, a family business themselves and a certified B Corporation.”

The ability to effectively delegate is a key leadership skill which allows you to empower and motivate your team, build trust and confidence and help people to develop new skills. Who is this course for? This course is aimed at those in a leadership/management position who would like to develop their delegation skills in order to maximise team performance. The ability to effectively delegate is a key leadership skill which allows you to empower and motivate your team, build trust and confidence and help people to develop new skills. This course will help you to recognise what tasks can be delegated and when you should be delegating them; provide you with tools to help you to plan and prepare for delegating tasks; and will give you the confidence to effectively set clear goals and coach and support your team to ensure that individual, team and organisational objectives can be achieved. Number of Modules: 2 Duration: 3 - 6 hours Available: Online or Online & Supported With Coaching Cost: From £399 per person Certificate Available Upon Completion Module 1: The Need For Delegation Why do you need to delegate? Why aren't you delegating? What should you delegate and when? Urgent Important Matrix Who should you delegate to? Module 2: How To Effectively Delegate What is needed for effective delegation Five steps for effective delegation Decision making and delegation Accountability Coaching for development Creating the environment for success Feedback from a previous course delegate: "Very useful course for leaders, that supports effective time management too." “This training programme is being run on behalf of Family Business United by QuoLux™, a family business themselves and a certified B Corporation.”

Explore how useful feedback is critical to an employee’s learning and development and how it links to motivation and employee engagement, discover how to prepare for a feedback conversation and learn two tools for structuring both positive and negative feedback. Who is this course for? This course is for anyone who is looking to develop the performance of others, particularly those who manage and lead teams, or who are looking to move into a leadership position. Giving clear, accurate and effective feedback is a key skill for all leaders and managers. We begin with an understanding of why feedback is important and look at where and when feedback should be given, as well as who it should be given to. This course also introduces you to models on how to effectively structure your feedback, and techniques and approaches on how to give feedback and the importance of preparation. You will also explore six different barriers to giving effective feedback and identify steps that you can take to deal with those challenges. Number of Modules: 3 Duration: 4 - 6 hours Available: Online or Online & Supported With Coaching Cost: From £599 per person Certificate Available Upon Completion Module 1: The Importance Of Giving Feedback Why Feedback is Important Purpose of Feedback What Feedback to Give When to Give Feedback Who to Give Feedback to Module 2: Structuring Feedback Prepare for the Conversation Role of Empathy Feedback that Works Structuring Feedback Structuring Positive Feedback Module 3: Barriers To Feedback Perception Jumping to Conclusions Attribution Relationship Emotions Intent vs Impact Feedback from a previous course delegate: "I found this course really informative, it goes over some of the basics, uses effective models to help structure feedback and offers new skills that will help anyone improve their ability to give effective feedback. The course is engaging, interactive and uses a range of sources to help you along the way. It has bitesize modules and useful tools to help you lock in the key learning that you can take forward into your working practice." “This training programme is being run on behalf of Family Business United by QuoLux™, a family business themselves and a certified B Corporation.”

Planning for the future has never been more important. Understanding market strategy and where to make greatest profits are among the key skills of an effective business leader. Planning2Win is an online simulation designed to help business leaders, managers and staff from organisations of all sizes to gain a better understanding of business planning and market strategy. It introduces some of the language of strategic marketing planning as well as tools and techniques that participants can use to help them in their own business. All of the planning templates are also available to keep, for use back ‘in the real world’. Who is this course for? Planning2Win is an online simulation designed specifically to help business leaders, managers and staff from organisations of all sizes gain a better understanding of business planning and market strategy. Individuals or teams of people with up to 5 in a team compete against each other in the guise of six competing legal firms, tasked to make the most profit for their business. Each individual/team represents a ‘simulation company’ that has its own strategy, business plan and profit and loss account. First, they must understand and continue implementing the existing business plan, before moving on to making their own decisions based on available market data, analysis of their own performance and competitor analysis. Business leaders, managers and key staff members can experiment, risk-free, with strategies to achieve competitive advantage in a virtual world. There are five decision rounds typically played over six months with facilitated feedback sessions delivered monthly by an experienced facilitator. During the monthly decision rounds, individuals/teams develop, practise and hone their market strategy skills including identifying: why clients buy what are attractive markets where best to compete as well as making better decisions. Individuals compete against other individuals or teams of people. People from the one organisation can compete against each other in the simulation advancing team building, leadership skills and organisational development whilst introducing a competitive edge, a sense of fun and a focus on winning strategies. Developing people is recognised to dramatically increase staff retention. Number of Modules: Introductory Session & 5 Decision Rounds Duration: 1 Week - 6 Months Available: Online or Online & Supported With Coaching Cost: From £3,000 +VAT Per Simulation Company With Up To 5 Participants Certificate Available Upon Completion “This training programme is being run on behalf of Family Business United by QuoLux™, a family business themselves and a certified B Corporation.”

Working on your own gives little opportunity to reflect with others on what you learn from your workplace, and sometimes you need more than your own experience. Reflection on your personal and professional experiences creates learning which can be applied to improve your performance. Who is this course for? Whether you are a new manager or a junior, middle or senior manager, you can work virtually with a qualified and experienced QuoLux™ coach either individually in one-to-one coaching or as part of a small support group, called Action Learning. A series of formalised coaching sessions are agreed over six months with the aim to improve your performance as a leader, in other words, helping you to learn. Number of Sessions: 6 Duration: 6 Months / 12 Hours Cost: £4,200 + VAT For All 6 Sessions (One-Time Course Payment) Certificate Available Upon Completion The course comprises of 6 sessions with qualified professional coaches who understand the family business sector. Session 1: Introductory session: in the first session we will introduce you to coaching, help you to identify your goals and agree a development plan. Sessions 2-5 : Review progress on your development plan and agree further actions. Session 6 : Reflect on your progress and identify goals to support your ongoing development. “This training programme is being run on behalf of Family Business United by QuoLux™, a family business themselves and a certified B Corporation.”

Supporting a leader to learn or develop faster than they might do alone, focusing on the future, career development, and broadening of an individual’s horizons. Mentors are trusted advisors, people with much experience in many different areas who are willing to share this knowledge. Who is this course for? This course is for leaders and managers at a senior level such as a CEO, Managing Director, director or senior manager who have a wish for mentoring to assist in meeting their goals and/or are considering introducing a mentoring scheme into their organisations. Number of Sessions: 12 Duration: 12 Months / 12 Hours Cost: £8,400 + VAT For All 12 Sessions (One-Time Course Payment) Certificate Available Upon Completion Mentoring Support From Experienced And Qualified Business Mentors: The course comprises of 12 sessions Session 1 : Introductory session: in the first session we will introduce you to mentoring, help you to identify your goals and agree a development plan. Sessions 2-11 : Review progress on your development plan and agree further actions. Session 12 : Reflect on your progress and identify goals to support your ongoing development. “This training programme is being run on behalf of Family Business United by QuoLux™, a family business themselves and a certified B Corporation.”

Commercial plant supplier, Johnsons of Whixley, has received its Plant Healthy accreditation for the third year running. Based between York and Harrogate, Johnsons is a family-run business and is one of the largest and longest-established commercial nurseries in the UK. The company celebrated its centenary year in 2021 and is a trusted supplier of plants and trees to the amenity sector. The Plant Healthy certification shows that Johnsons is a business that trades and grows plants to a high plant health and biosecurity standard whilst reducing the risk of introducing or spreading destructive plant pests, as well as protecting the horticultural industry, other cultivated plants and natural habitats. Plant Health is important to Johnsons for many reasons such as protecting our woodlands from pests and diseases such as ash-dieback and oak processionary moth and safeguarding native flora and fauna from non-native pests and diseases. Healthy plants are fundamental for the creation of beautiful gardens and landscapes and are essential for life, making the oxygen we breathe and absorbing carbon dioxide, they are also essential for the food we eat and without them, we wouldn’t be here. Johnsons’ Commercial and Business Manager, Jonathan Whittemore, said: “You can help with Plant Health by buying responsibly from reputable nurseries and suppliers and avoiding buying plants that have been sourced from areas with high-risk pests and diseases, keeping your boots clean to avoid spreading diseases, looking after your plants and knowing pests when you see them.”

Fifth-generation family-owned Yorkshire bedmaker, Harrison Spinks, has joined the Wild Ingleborough programme to help restore and maintain nature across the region. As part of the long-term commitment, the Leeds-based luxury bedmaker, will focus its substantial five-figure investment on high-quality climate work, which includes natural regeneration and restoration of land around the Yorkshire landscape, the recovery of rare and endangered plant species, increasing employment in wildlife conservation, and supporting local farmers to promote environmentally positive production. The collaboration comes off the back of a recent shift in Harrison Spinks’ commitment to carbon restoration, from previously paying to offset carbon use overseas, to now redirecting its contribution into premium climate initiatives to ensure substantial, long-term changes are taking place across the region. Wild Ingleborough is a multi-partner, landscape-scale conservation project working with the local community to bring about nature’s recovery in parts of North Yorkshire and within the Yorkshire Dales. The partnership is a long-term commitment to address climate change between Yorkshire Wildlife Trust, WWF, Natural England, University of Leeds, United Bank of Carbon, and The Woodland Trust, which will help to address the ecological and climate crisis. Dr Louise Ellis-Jones, Sustainability Non-Executive Director at Harrison Spinks, said: “Developing this working relationship has and will be extremely rewarding for everyone involved; creating innovative, high-quality solutions with real impact is at the heart of the work, and is what attracted us to the exceptional work being planned by the team." “Wild Ingleborough is a fantastic initiative which aligns to our ethos and values as a family business rooted in Yorkshire that has always strived to play an active role within the wider community and our natural environment. We are very excited to be part of such a progressive and groundbreaking project which will drive forward our understanding and response to both nature restoration and climate impact." “What we are focused on is shifting the agenda forward to put emphasis on measurable action and finding long-term alternatives to more ‘traditional’ carbon offsetting to create a positive outcome here in this country.” The Wild Ingleborough programme engages the local community and work closely with regional businesses to grow their offering of sustainable wildlife tourism opportunities within the area, as well as support local producers to promote their products with environmental benefits. Dr Tim Thom, Wild Ingleborough Manager at Yorkshire Wildlife Trust added; “Our Wild Ingleborough programme is restoring and rejuvenating the stunning landscape around one of Yorkshire’s famous three peaks and surrounding Dales. We are absolutely delighted that Harrison Spinks, a respected and established Yorkshire business, has recognised our shared values and given their support and invested generously in our work.”

A fledgling group of students aspiring to forge careers as chefs in the hospitality and catering industry have joined one of Cumbria's leading culinary academies. The latest cohort of trainees enrolled on the English Lakes Hotels Resorts & Venues Culinary Academy includes local youngsters Hannah Jones from Levens and Dora Preece from Kirkby Lonsdale, as well as 26-year-old food writer and fine cuisine enthusiast Doris Lam from Vancouver. Recruitment for this year’s academy intake has involved a wider catchment area due in part to its growing reputation. Shantel Adjei has moved from Milton Keynes to take up her place on the course at Low Wood Bay Resort & Spa, whilst Doris will learn her trade at The Wild Boar Inn along with fellow new recruit Ethan Livesey from Lancaster. The class of 2023 is completed by Ioana Stiop, originally from Romania, who will be based at Lancaster House Hotel, and Leo Nkumalo from Leicester who is working at Low Wood Bay. Delivered in partnership with Kendal College, the English Lakes Hotels Resorts & Venues Culinary Academy is now into its sixth year. It offers trainees a one year apprenticeship, with students training to attain Level 2 Commis Chef and Level 3 Chef de Partie qualifications. The fully accredited courses allow the students to hone chef skills whilst earning a wage with the hotel group across its venues in the Lake District and North Lancashire. Daniel Winstanley from English Lakes Hotels Resorts & Venues says: “It’s been heartening to see applicants from across the country, and in this case from overseas as well, keen to come and train with us and develop their careers in Cumbria." “We’re also still working with local schools to maintain baseline catering skills provision and pathways into the hospitality industry wherever we can, and that includes offering demo sessions for schools who get in touch." “Doris’ successful application obviously stands out as she was determined to join us from Canada. And we can already see in his work and approach that Leo has a very creative mind. He is particularly interested in 1950s cuisine and aims to run his own restaurant one day. I’m greatly looking forward to working with the whole group over the next two years.” In the past 3 years, the Culinary Academy has attained 100% achievement with all apprentices on Level 2 and Level 3 programmes. Over 90% of the students have progressed on to further studies with the academy or have taken up full time roles within the hotel group. English Lakes Hotels Resorts & Venues is currently recruiting for staff across a range of hospitality industry disciplines.

Independent family brewer and pub company Shepherd Neame has agreed a new three year pouring rights partnership with Vanarama National League South team Maidstone United . Britain’s oldest brewer has been official drinks partner for the Kent club, known as ‘The Stones’, since it moved into the County Town’s Gallagher Stadium in 2012. The stadium’s clubhouse is named the Spitfire Lounge after Shepherd Neame’s award-winning beer range, and work has just finished on a stylish new Shepherd Neame-branded bar area at the ground, with three large screens showing live football. Fans are able to enjoy Spitfire Lager, Singha, Whitstable Bay Pale Ale, Whitstable Bay Blonde Lager, Bear Island East Coast Pale Ale and Orchard View. Shepherd Neame Chief Executive Jonathan Neame said: “We are delighted to continue our successful partnership with Maidstone United. The Stones are a fantastic club with an impressive commitment to their community and their loyal base of supporters. We look forward to joining them in celebrating the club’s achievements during the coming season.” Maidstone United co-owner Terry Casey said: "When Oliver Ash and I took over Maidstone United in 2010, Shepherd Neame was among the first companies to support our vision for the club. After more than a decade working together, we are incredibly pleased that our successful relationship is to continue for at least another three years.”

Derbyshire bakery Luke Evans has unveiled an upmarket, new-look shop at its headquarters in Riddings. The company, which is one of the oldest family-run bakeries in the country, has invested in new counters and displays at the shop in Greenhill Lane - and the fit-out has been completed with new employee uniforms chosen by the shop team and new signage. There is now an extensive hot display counter serving freshly baked sausage rolls and Cornish pasties, which transforms into a lunchtime carvery unit, with freshly carved hot roasted meats served Monday to Friday in a selection of Luke Evans favourite bread rolls. A large range of ready-made sandwiches is also available, served out of a new self-serve refrigerated counter, or sandwiches can be made to customer specification. Meal deals will remain a big part of the grab and go offering. Customers receive a discount on their purchase if they opt for one of the bakery’s many meal deals, including freshly roasted coffee. To mark the occasion of the refit, Luke Evans Bakery is promoting a range of special offers, including one centred on a product that’s unique to the Derbyshire bakery. On Friday 17th November and Saturday 18th November, every customer who spends over £3.00 in the shop will receive a free Bobby’s Foot. The name Bobby’s Foot was coined in the 1950s when a customer pointed to a loaf of bread and asked for ‘that one that looks like a bobby’s foot’ – referring to a policeman’s foot. The name stuck and the loaf is still sold by Luke Evans Bakery today. The bakery is also giving a free individual cake from a specific selection with every hot roast meat roll sold out of the new hot display counter in the shop during all of November, excluding Saturdays. Luke Evans MD David Yates said: “We’re a bakery with a long history, but we are also always looking forward. The refit has created a modern, fresh feel to the shop, which is a showcase for our fresh bakery products made on the premises." “We’ve introduced a number of new features such as a grab and go counter, which means customers can have a faster experience. We’ve also installed a hot counter, from which we will be selling rolls filled with hot roast beef, turkey and other meats from Monday to Friday." “Our shop will still provide the traditional and welcoming customer service that we are renowned for, and we hope that the new changes will make the customer experience even better.” The shop moved to its current location in the early 1970s following a fire at the bakery which was previously across the road. Shop manager Michelle Lowden, pictured, said: “We are really excited about our new modern shop and the additional services we are now providing to our customers. It’s a great space in which to work and we hope our customers like it as much as the Luke Evans team does.” Luke Evans Bakery has a history stretching back to 1804 when it was founded by Henry Evans and named after his brother Luke. Still based in Greenhill Lane, Riddings, in Derbyshire, it has been passed down seven generations and is still in the same family over 200 years later. The bakery supplies both retail and catering customers with breads, cakes, quiches, tarts and other treats across the East Midlands. Its shop in Greenhill Lane, Riddings, is open from 7pm to 4pm Monday to Friday and 7.45am to 1pm on Saturdays, selling breads, baps, sausage rolls, pasties, cakes, filled rolls, pies, drinks and other products.

Popular Derbyshire farm shop Croots has won two top awards in the Great British Food Awards. The farm shop near Duffield scooped a silver medal for its steak and ale pie and a gold for its Croots pork pie – making the pork pie the joint national winner in the savoury bakes category. Kay Croot, who runs the farm shop based at Farnah House Farm, Wirksworth Road, said: “We are beyond thrilled that two of our products have won awards in the Great British Food Awards this year. Our steak & ale pie and our pork pie are both big favourites with our customers, but to win a silver and a gold in these national awards is absolutely fantastic and a tribute to our team here at Croots who produce our home-made savoury bakes using top quality local ingredients.” Croots Farm Shop’s lemon drizzle cake and its Bakewell tart have both previously won the best sweet bake in the Great British Food Awards, in 2021 and in 2015 respectively. These latest awards come after Croots won a gold star for its pork pie in the Great Taste Awards earlier this year. The Great Taste Awards are regarded as the ‘Oscars’ of the fine food world. The Great British Food Awards were launched in 2014 to celebrate the country's finest artisanal produce, as well as the hard-working people behind the scenes. The judging panel comprised celebrity chefs, Michelin-starred restaurateurs, popular food critics, influencers, buyers and food writers, all known for their love and knowledge of British food and produce.